Ordering

All your queries answered regarding ordering.

Can I add or remove items from my cart?

Yes, you can modify your cart at any time prior to checkout. Once your order has been confirmed, changes can no longer be made as processing begins promptly to ensure timely fulfillment.

Do I need an account to place an order?

No, you may complete your purchase as a guest. However, creating an account allows you to track orders, manage subscriptions, and access your purchase history more efficiently.

Product

All your queries answered regarding products.

How should I use OGINÉA supplements for best results?

For optimal efficacy, we recommend consistent daily use as indicated on each product label. Most formulations are designed to deliver cumulative benefits over time, with noticeable effects typically emerging after at least 10 days of regular use.

What if the product doesn’t work for me?

We offer a 60-Day Money-Back Guarantee on your first purchase of each product. If you’re not satisfied, simply contact our support team within 60 days, confirm at least 10 days of consistent use, and we will process a full refund - no return required.

Shipping

All your queries answered regarding shipping.

What are your shipping options and delivery times?

We offer both Economy (5-8 business days) and Standard (3-4 business days) shipping options. Orders are processed within 1-2 business days, and you will receive a tracking link once your order has been dispatched.

Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with tracking details. This allows you to monitor your delivery status in real time.

Return Products

All your queries answered regarding returns.

What is your return and refund policy?

OGINÉA offers a 60-Day Money-Back Guarantee on first-time purchases of each product. If the product does not meet your expectations, you may request a full refund within 60 days of purchase. Please note that shipping fees are non-refundable and the policy does not apply to subscription renewals or repeat purchases.

How do I request a refund?

To initiate a refund, email our support team with your order number and confirmation that you have used the product consistently for at least 10 days. Once approved, refunds are processed within 5 business days. We reserve the right to decline requests in cases of repeated claims or suspected misuse.