Answers, in plain terms.

OGINÉA is a French brand, developed in France.

Manufacturing arrangements and certifications can vary by product. Where relevant, this information is provided on the individual product page and in our Quality & Testing section.

OGINÉA product development draws on expertise in pharmaceutical formulation and pharmacy, with additional input from manufacturers, laboratories, regulatory advisers and other qualified specialists where needed.

Rather than asking customers to rely on individual personalities or credentials, we want the quality of that expertise to be reflected in the formulation decisions themselves.

We begin by defining the purpose of the product.

From there, we review the relevant evidence, consider which ingredients belong in the formula, decide on appropriate amounts and forms, develop the finished format and review the quality and communication requirements that apply to the product.

Different products raise different questions, but the discipline behind the process remains the same.

Start with the need you would like to support.

Our product pages explain the intended purpose of each formula, the main ingredients, amounts, directions for use and important considerations.

You can also browse OGINÉA by need.

No product is appropriate for everyone.

Suitability can depend on age, individual needs, health conditions, medicines, pregnancy, breastfeeding and other circumstances.

Always read the directions, warnings and product-specific information before use. If you are unsure whether a product is appropriate for you, seek advice from a suitably qualified healthcare professional.

No.

Each product is developed for a different purpose and may require different ingredients, forms, specifications and quality controls.

What remains consistent is the way we question the decisions behind the product.

We do not add ingredients simply to make a formula look longer or more impressive.

Everything in an OGINÉA product should have a clear role.

For some ingredients, that role relates directly to the intended purpose of the formula. Others may be genuinely needed for stability, solubility, texture, manufacturing, delivery or the experience of using the finished product.

If an ingredient is there, we should be able to explain why.

No.

OGINÉA formulates without artificial colours across the range.

Colours from natural sources may be considered where they serve a genuine purpose in the finished product.

OGINÉA formulates without artificial preservatives across the range.

Ingredients from natural sources that contribute to product preservation may be used where they are genuinely needed and appropriate for the particular product.

Our current products are developed with a preference for avoiding artificial flavours and artificial sweeteners.

Because different product formats may have different formulation requirements, specific information is provided on the relevant product page.

We do not use a simple rule that all non-active ingredients are undesirable.

Some ingredients may be necessary for stability, solubility, texture, manufacturing, delivery or other legitimate formulation purposes.

Our principle is that every ingredient should have a reason to be there.

Where the amount of an ingredient is important to understanding a formula, our preference is to disclose that information clearly rather than hide meaningful quantities behind a proprietary blend.

Product-specific information is shown on the relevant product page.

We prefer to be specific rather than use “science-backed” as a broad marketing phrase.

Scientific research may help inform ingredient selection, form, amount and other formulation decisions.

The strength and relevance of that evidence depends on what was studied, in which form, at what amount, in which population and for which outcomes.

No.

Research on an individual ingredient can be relevant to a formulation decision, but it does not automatically mean that the finished product has been clinically proven.

If an OGINÉA finished formula has not itself been clinically studied, we do not want research on its individual ingredients to create the impression that it has.

Where relevant, supporting references may be provided on individual product pages, educational articles or dedicated research sections.

The main product page is intended to remain understandable without requiring customers to read scientific papers.

No.

Different products can require different specifications, certifications and forms of testing.

A functional drink, a botanical infusion and a mineral supplement may not require exactly the same quality documentation.

We prefer to show what applies to each product rather than make one broad testing claim across the entire range.

Testing can mean different things depending on what was analysed, at which stage of production and for which parameters.

When we publish testing information, we aim to make clear what was tested and whether the information relates to an ingredient, the finished product or a particular production batch.

We prefer this to using a generic “lab tested” badge without further explanation.

Depending on the product, relevant quality checks may include areas such as identity, microbiological quality, heavy metals, active or marker compounds, product-specific contaminants and finished-product analysis.

Only the tests actually applicable to a particular product or batch should be understood to apply.

Where relevant documents can reasonably be made available, they will be accessible through our Quality & Testing section.

Depending on the product, this may include applicable certificates, specifications, laboratory analyses, manufacturing information or batch-level documentation.

Where a Certificate of Analysis or other batch-level document is available for customers to view, it will be made accessible through our Quality & Testing system.

Availability can vary by product and batch.

The batch number is printed on the product packaging.

Where batch-level information is available, this number can be used to access documentation associated with that production batch.

Where a product or batch has been analysed by an independent laboratory, we aim to state the scope of that analysis clearly.

We do not use “independently tested” as a blanket claim unless the available documentation supports it for the specific product or batch concerned.

Manufacturing information is provided by product because different products may be produced under different arrangements.

Where a product is manufactured in France, this will be stated clearly on the relevant product page and in our Quality & Testing section.

OGINÉA works with manufacturing partners selected according to the needs of the product and the markets in which it will be sold.

We do not describe a partner facility as “our factory” unless it is actually owned by OGINÉA.

Where a GMP or other manufacturing certification applies, the exact standard and scope should be shown with the relevant product or manufacturing documentation.

We prefer to identify the actual standard rather than use broad phrases such as “pharmaceutical standard”.

You will receive an order confirmation by email after your order has been successfully submitted.

Please check your spam or junk folder if the confirmation does not appear in your inbox.

Contact OGINÉA Customer Care as soon as possible.

If the order has not yet entered fulfilment, we will do our best to help. Once fulfilment has begun or the parcel has shipped, changes may no longer be possible.

Contact Customer Care as soon as possible.

Whether cancellation is possible will depend on the status of the order and any applicable consumer rights.

Yes, where tracking is available.

Once the parcel has been prepared for shipment, tracking information will be sent to the email address associated with the order.

Contact Customer Care immediately.

If the order has not yet entered fulfilment, we may be able to update the address. Once the parcel has shipped, changes may depend on the delivery carrier and cannot be guaranteed.

OGINÉA ships to selected international markets.

Available destinations are displayed during checkout.

Delivery time depends on the destination and the fulfilment location.

The latest estimated delivery window for your market will be shown at checkout and on our Shipping page.

Shipping charges depend on the destination, order value and delivery option.

Any applicable shipping charge will be displayed before payment.

Free shipping may be available above a qualifying order value or as part of selected subscriptions or offers.

The applicable threshold is displayed before checkout.

This depends on the destination and the fulfilment arrangement used for that market.

Where OGINÉA collects applicable taxes or duties during checkout, they will be shown before payment. Where charges are not collected at checkout, local authorities or the carrier may assess charges on delivery.

Contact Customer Care with your order number and photographs of the parcel and damaged product where possible.

We will review the issue and arrange the appropriate next step.

Contact Customer Care with your order number and details of the missing item.

We will check the fulfilment record and assist you.

If the parcel has not arrived within the expected delivery period or tracking has stopped updating, contact Customer Care.

We will investigate with the relevant delivery partner.

Eligible unopened products purchased directly from OGINÉA may be returned subject to our Returns & Refunds Policy and the consumer rights applicable in your market.

Opened ingestible products are generally handled differently from unopened change-of-mind returns.

Opened ingestible products are generally not accepted as ordinary change-of-mind returns.

It may instead be covered by the OGINÉA 60-Day Money-Back Guarantee. Consumer rights that cannot legally be excluded remain unaffected.

The 60-Day Money-Back Guarantee is a voluntary OGINÉA programme. If a product is not right for you, you may return it — even if it has been opened or partially used.

Contact Customer Care within 60 days of delivery and follow the published Guarantee terms.

The Returns & Refunds Policy covers eligible product returns and the statutory rights applicable to the purchase.

The 60-Day Money-Back Guarantee is a separate voluntary OGINÉA programme that also covers products you have already opened.

Contact Customer Care promptly with your order number and relevant details.

Incorrect, damaged or defective products are handled separately from ordinary change-of-mind returns.

This depends on the reason for the return, the market and the applicable policy.

Once a refund has been approved and processed by OGINÉA, the time required for the funds to appear depends on your payment provider or financial institution.

No.

The OGINÉA 60-Day Money-Back Guarantee is additional to rights that cannot legally be excluded under the consumer laws applicable in your market.

When you select a subscription, the chosen product is delivered and charged automatically at the recurring price and frequency displayed before checkout.

Your subscription continues until it is cancelled.

Yes.

By completing a subscription purchase, you authorise recurring charges according to the price and frequency shown before checkout.

Yes, subject to the processing cut-off for the next scheduled order.

You can manage upcoming deliveries through the subscription-management method provided with your account.

Where supported by the subscription service, you can change your delivery frequency through your subscription account.

Yes.

OGINÉA subscriptions can be cancelled through the online subscription-management method provided to the customer.

We do not intend to require customers who subscribed online to telephone Customer Care simply to cancel.

No minimum commitment.

Customers should be free to cancel future deliveries subject to any order already processed.

Your subscription-management account will display the next scheduled billing or order date.

Cancelling a subscription stops future renewals.

If the next subscription order has already entered processing, cancellation of that specific order may no longer be possible.

Renewal communication will depend on the subscription platform, the type of subscription and the requirements applicable in the customer’s market.

If a recurring payment is unsuccessful, OGINÉA or its subscription provider may notify you and retry the payment according to the applicable payment process.

Subscription prices may change in the future.

Where required, customers will receive appropriate notice before a new recurring price takes effect.

Our Customer Care team is available to help with products, orders, shipping, subscriptions and other questions.