Last updated: 16 July 2026. Template — review with counsel for the markets you sell to. For US customers, see also our Return Policy.
Your right to withdraw
If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving a reason, starting from the day you (or a third party you designate) receive the goods.
Important exception for supplements
For hygiene and health-protection reasons, sealed supplement products that have been unsealed after delivery cannot be returned. Unopened products in their original condition may be returned within the withdrawal period.
How to exercise your right
To withdraw, inform us of your decision by a clear statement (for example, by email via our contact page) before the 14-day period expires. You may use the model form below.
Model withdrawal form
To OGCI CORP SAS, 20 ter rue du Coin-Rouge, 77300 Fontainebleau, France:
— I/we hereby give notice that I/we withdraw from my/our contract for the sale of the following goods: […]
— Ordered on / received on: […]
— Name and address of consumer: […]
— Date: […]
Refunds
Where a return is accepted, we will reimburse the eligible amount without undue delay and no later than 14 days after we are informed, using the same means of payment you used, unless agreed otherwise.